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HCD Tools

HUMAN-CENTERED
DESIGN TOOLS

A visual archive of user-centered approaches applied with clients, stakeholders and teams in past projects and workshop settings


 

DISCOVERY:

This is the part when you head out into the field. The main aim of methods in the discovery phase is to completely immerse yourself in-context to probe, observe, and uncover people in their natural authentic/ environments to confirm or negate research assumptions/inquiries. The following are some of the methods I have employed to do so:

Shadowing  business correspondents to understand the last mile service experience for beneficiaries in the social security payments system.

Shadowing business correspondents to understand the last mile service experience for beneficiaries in the social security payments system.

VIdeo Ethnography  and Documentation of the sanitation experiences of construction workers in labour camps.

VIdeo Ethnography and Documentation of the sanitation experiences of construction workers in labour camps.

Diary Studies  Providing users with a calendar to note down their experience of new sanitation facilities.

Diary Studies Providing users with a calendar to note down their experience of new sanitation facilities.

Role Playing Activities  to understand how users respond in waste treatment scenarios as realistically as possible.

Role Playing Activities to understand how users respond in waste treatment scenarios as realistically as possible.

Leveraging  Card Sorts  to elicit feedback

Leveraging Card Sorts to elicit feedback

Card Sorting Exercise

Card Sorting Exercise

Preference and Association Exercises

Preference and Association Exercises

Experience Journey Mapping  Deconstructing a complex malnutrition ecosystem through the lens of key stakeholders.

Experience Journey Mapping Deconstructing a complex malnutrition ecosystem through the lens of key stakeholders.


SENSE-MAKING:

This is where the insights are born. Sense making also known as synthesis, is the process of integrating data and information from the discovery phase into a distilled articulation/understanding of the problem towards generating ideas for relevant design/ user experience. The following are some tools to consider employing when bridging the gap between data and understanding:

Affinity Mapping  identifying thematic insights around which other findings could be clustered.

Affinity Mapping identifying thematic insights around which other findings could be clustered.

System Mapping  the malnutrition system with respect to key treatment protocols and their respective tools.

System Mapping the malnutrition system with respect to key treatment protocols and their respective tools.

Context Visualisation  to gain a top-level understanding of the ecosystem, key resources and service scenarios.

Context Visualisation to gain a top-level understanding of the ecosystem, key resources and service scenarios.

Iterative Lo-fi Prototyping  exploring utility and complexity tools with simple paper prototyping  

Iterative Lo-fi Prototyping exploring utility and complexity tools with simple paper prototyping
 


PARTICIPATORY EVALUATION:

This is where the ideas take shape. The focus of this phase often assumed as ideation, is to generate and test potential solutions with target users. Ideas take tangible forms and serve as mediums to explore efficacy, usability and perceptions of target users. Some tools I’ve employed in the past include:

Ideation Workshops  to suss out potential ideas from stakeholders.

Ideation Workshops to suss out potential ideas from stakeholders.

Team Sketching:  Inviting workshop participants to sketch out possible solutions.

Team Sketching: Inviting workshop participants to sketch out possible solutions.

Proxy Usability Testing:  Toolkit testing with proxy-users with similar constraints and capacities as the intended healthcare workers.

Proxy Usability Testing: Toolkit testing with proxy-users with similar constraints and capacities as the intended healthcare workers.

Experts Usability Analysis  :    Inviting field staff to test and troubleshoot efficacy of malnutrition tools.

Experts Usability Analysis: Inviting field staff to test and troubleshoot efficacy of malnutrition tools.

Hosting  Usability Workshops  to evaluate usability in real-world treatment scenarios.

Hosting Usability Workshops to evaluate usability in real-world treatment scenarios.

Experience Simulation:  Testing toolkit usability with patients and care givers in multiple simulated scenarios.

Experience Simulation: Testing toolkit usability with patients and care givers in multiple simulated scenarios.